It may be asking...

When will my order be shipped?

Our products are processed within 3 or 4 days of placing your order and are shipped immediately afterward.

Will I receive an email with my order details?

Yes! You will receive an email as soon as your order is placed, summarizing all the details and confirming your purchase.

Can I cancel my order?

No/Yes — we will ship the item to your address. However, once you receive your item(s), you may return them to us, and once we receive them, you will be fully refunded.

What is the return/exchange policy?

We value our customers’ experience. If you encounter any issues with our products, we will gladly provide a full refund.

Step 1: Email us with your order number (#) and name.

• Use the subject line “Refund Request”

• List your product and explain why you wish to return it.

Step 2: Our team will contact you (usually within 24 hours) with the return address for your item.

Step 3: Send your item back to us. Once we receive it, we will inspect it.

Step 4: If everything looks good, we will issue a full refund for your item. Once the refund is processed, you’ll receive an email with all the details, and the money will be credited back to your account.

What payment methods are accepted?

We accept all major credit cards from any country, including:
Visa, Mastercard, American Express, and more.

Are there any additional fees?

No — there are no handling or processing fees.

My order isn’t processing, help!

Please make sure that the billing address you entered matches the one associated with your credit card.

Who delivers my package?

Orders are shipped from our warehouses to your nearest local delivery agency, and a local courier will deliver it right to your door.

How fast is the delivery time?

Delivery times may vary between 7–30 days, depending on your location.

Oops — I entered the wrong shipping address!

If you need to update your address, go to the Contact Us page and send us a message. Within 24 hours of placing your order, we can update it for you.

Do you have any other questions?

Feel free to contact us using the Contact page, and our team will be happy to assist you as soon as possible.